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GENERAL QUESTIONS

Where is Xanadu located?

Xanadu is located in the heart of Margaret River, approximately three hours south of Perth.

Do I need a booking to visit the Cellar Door?

Walk-ins are welcome at the Cellar Door for groups under 8. Groups of 8 or more require a booking in advance.

Do you offer restaurant bookings?

Yes, reservations are essential for Xanadu restaurant to ensure availability.

What experiences are available at Xanadu?

Guests can enjoy wine tastings, dining at our restaurant, relaxed outdoor experiences, vineyard views and private experiences.

Is Xanadu family friendly?

Yes, families are welcome across our estate including our restaurant which includes a children's menu. We also have a range of lawn games available to use, with adult supervision.

Can I host an event or wedding at Xanadu?

Absolutely. Xanadu caters for weddings of varying sizes across different spaces. Visit our WEDDINGS page for more.

Do you offer guided tours of the winery?

Yes, we offer private winery tours that offer behind-the-scenes access to our estate. Visit our CELLAR DOOR page to learn more. A booking is required for this experience.

Is Xanadu accessible?

Accessibility is available across many areas of the estate, with our team ready to assist with any specific requirements ahead of your visit.

How can I contact Xanadu?

You can contact our team via phone, email or through the enquiry form on our CONTACT page.

THE BOODJIDUP COLLECTIVE

How do I get in touch with The Boodjidup Collective concierge?

You can reach our concierge via email at club@xanaduwines.com or by phone at (03) 8671 0934. Our concierge is available for support during business hours, Monday to Friday.

Can I change the wines I receive in my Boodjidup Collective pack?

Absolutely. You may change your wine selection as often as you require by simply signing into your account. Once you’re in the dashboard, select the "Edit Pack" button, follow the options and press "Save" to finish. These changes will apply to your next delivery.

Can I change the frequency of delivery of my Boodjidup Collective pack?

Yes. Change your delivery frequency by signing into your account. Once you’re in the dashboard, select the "Edit Pack Options" button to adjust the frequency. Please note that after switching frequency, our concierge will be in touch with you to confirm when you would like to receive your next pack.

Does my 25% off work on the shop outside of my subscription?

Yes, your exclusive 25% off is automatically applied to your scheduled Boodjidup Collective deliveries, as well as any additional purchases made outside of your subscription.

How do I receive my discount on purchases outside of my Boodjidup Collective deliveries?

If you are shopping with us online, simply ensure you are signed into your Boodjidup Collective account via the icon in the top right-hand corner. Once signed in, your discount will be automatically applied.
If you are visiting our cellar door, simply provide our staff with your name, email, or phone number, and your discount will be automatically applied at the point of purchase.

What is the cost of delivery?

Your Boojidup Collective membership entitles you to complimentary delivery anywhere in Australia, both for your scheduled packs and any additional purchases made online.

Can I update my own details?

Yes, you can manage your account details by signing in and navigating to the My Account page.
There, you can manage the following:
• Billing and delivery details
• Payment methods, including updating expired credit cards
• Wines included in your pack
• Pack selection and frequency of delivery
• View orders and invoices

Are my credit card details stored on the site?

No. We use the Stripe payment gateway alongside an SSL certificate to protect your privacy. To read more about our payment gateway and how it handles your credit card details, read here.

I have forgotten my password. How do I retrieve it?

Please navigate to the member login page by clicking here. On this page, click on "Lost Password" and follow the steps to reset.

Can I purchase a Boodjidup Collective membership as a gift?

Our wine club memberships are not available to be purchased as gifts, however we do offer gift cards via our online store.

Can I suspend my Boodjidup Collective membership?

Yes. You may skip a scheduled delivery by logging into your account and updating your preferences. This will ensure your membership remains active but will suspend your upcoming delivery.

Can I cancel my Boodjidup Collective membership?

Yes. Cancellations will cease your subscription and associated privileges. Should you wish to cancel, please email your request to club@xanaduwines.com. Should you wish to reinstate your membership, you can join again at any time.

I received damaged goods. I received the wrong pack. I haven’t received my pack. What do I do?

Please contact us at rwgorders@rathbonewinegroup.com and our team will resolve this for you immediately.

What are the terms and conditions associated with my purchase?

You can find our standard terms and conditions of sale located here.

DELIVERY & SHIPPING

How are orders delivered?

All Australian orders are dispatched via Australia Post.

How long will delivery take?

Delivery timeframes vary from state to state. West Australians can expect deliveries within 3 – 5 business days, whilst all other states can expect delivery within 5 – 10 business days.

Can delivery times be delayed?

Yes, delivery times are estimates only and may be affected by postal delays or external factors.

Do you deliver internationally?

International delivery is not available via our online store. Please contact our team directly for international enquiries.

What happens if no one is home?

If no one is available to receive your delivery, a collection notice will be left with instructions for pickup.

RETURNS & REFUNDS

Do you accept returns on wine purchases?

Yes, all wines are covered by our quality guarantee. Returns are accepted where product quality is compromised on rare occassions.

How long do I have to return an item?

Returns must be requested within 30 days of delivery, along with relevant order details.

How do I return an order?

Customers are required to contact our team first and then return goods via their local post office in suitable packaging.

When will I receive my refund?

Once returned goods are received and confirmed to be in acceptable condition, a refund or replacement will be processed within 7 business days.

How are refunds issued?

Refunds are returned to the original payment method used at the time of purchase.