These policies relate to Australian orders and customers. For international queries, please get in touch with us directly.
All Australian orders are delivered via Australia Post. Delivery timeframes vary from state to state. West Australians and Victorians can expect deliveries within 1 – 2 business days, whilst all other states can expect delivery within 2 – 6 business days.
All wines delivered to you by Xanadu are covered by our quality guarantee. On the rare occasion that this is compromised, we may accept returns provided you contact us within 30 days of the delivery with your order information. You’ll be required to return the goods via Australia Post in acceptable order and packed in their original packaging.
Upon the receipt of your returned goods in acceptable order, Xanadu will issue a refund or replacement of the goods. Refunds will be issued to the payment method used to complete the original purchase.